Privacy Policy

Welcome to Cenoire. Your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make purchases, or contact our team.

1. General Statement

Cenoire (“we”, “our”, “us”) is committed to safeguarding your privacy in compliance with the UAE Personal Data Protection Law (PDPL), as well as relevant international standards such as the GDPR and CCPA for our international customers.
This policy outlines how we handle your personal data when you use our website www.cenoire.shop or purchase from us.

2. Information We Collect

We may collect the following categories of personal data:

a. Personal Information

  • Name, email address, billing and shipping address, and contact number.

  • Payment details (processed securely through our third-party provider).

  • Order and purchase history.

b. Device and Usage Information

  • IP address, browser type, time zone, device type, and browsing behavior.

  • Pages viewed, duration of visits, and interactions with our website.

c. Customer Support Information

  • Any information you provide when contacting us for inquiries or support.

We do not intentionally collect data from individuals under 18 years of age.

3. How We Use Your Information

Your data helps us deliver the best experience possible. We use your information to:

  • Process and fulfill your orders securely.

  • Provide updates on your order status and shipping.

  • Improve website functionality and user experience.

  • Communicate promotions, new products, or wellness tips (only with your consent).

  • Detect and prevent fraudulent transactions or unauthorized activity.

  • Comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal data.
However, we may share information with trusted third parties that help us operate effectively, such as:

  • Shopify, our e-commerce platform (read more: Shopify Privacy Policy)

  • Payment processors and shipping partners for order fulfillment.

  • Analytics and marketing partners (e.g., Google, Meta) to improve website performance and advertising accuracy.

All partners are bound by confidentiality and data protection agreements.

5. Data Transfers

As a UAE-based company serving global customers, your data may be transferred and processed outside your country of residence, including in the United States and Europe.
We ensure all transfers comply with UAE PDPL and GDPR standards, using secure and lawful data transfer mechanisms.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of our business relationship or as required by law.
You may request deletion of your data at any time by contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze performance.
You may manage or disable cookies through your browser settings, but some features may not function properly without them.

For more details, visit www.allaboutcookies.org.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent to data processing.

  • Request a copy of your personal information.

  • Object to targeted advertising or profiling.

To exercise these rights, contact us at support@cenoire.shop. We will respond within a reasonable timeframe.

9. Data Security

We apply advanced security measures — including encryption, firewalls, and secure server protocols — to protect your data against loss, misuse, and unauthorized access.
However, no transmission method over the internet can be guaranteed 100% secure.

10. International Advertising and Analytics

We use third-party services such as Google Analytics and Meta Ads to understand browsing patterns and enhance marketing efforts.
You can opt out of personalized ads through:

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
All revisions will be posted on this page with the updated date at the top.

12. Contact Us

For questions, concerns, or privacy-related requests, please contact our Data Protection Officer at:
Email: support@cenoire.shop
Address: Dubai, United Arab Emirates